Shipping Policy
Shopyy Shipping Policy
Effective Date: 1st January, 2025
Thank you for shopping with Shopyy! We aim to provide a seamless shopping experience, and part of that includes offering reliable shipping. Please read our shipping policy below to understand how we process and fulfill your orders.
1. Shipping Methods
At Shopyy, we partner with trusted suppliers who handle the shipping and fulfillment of orders. We follow our suppliers' standard shipping methods and arrangements. The shipping methods available depend on the product and the location of the supplier. Common shipping options may include standard, expedited, or express shipping.
2. Shipping Costs
Shipping costs vary based on your order's size, weight, and destination. The total shipping fee will be calculated and displayed at checkout before you complete your purchase.
- Free Shipping: We offer free standard shipping on certain products or for orders above a specific value (check our promotions or product pages for details).
- International Shipping: For international orders, customs duties and taxes may apply, which are the responsibility of the customer.
3. Processing Time
- Order Processing: Orders are typically processed within [1-3 business days] after payment confirmation. However, processing times may vary depending on product availability and supplier arrangements.
- Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. Please allow [24-48 hours] for the tracking number to be updated in the shipping carrier’s system.
4. Shipping Time
Shipping times depend on the shipping method chosen and the delivery destination. Estimated delivery times are:
- Domestic Shipments: [1 - 5] business days (depending on location).
- International Shipments: [1 - 14] business days (subject to customs and local postal services).
Please note that delivery times may vary due to factors beyond our control, such as delays in customs clearance or weather conditions.
5. Order Fulfillment from Multiple Suppliers
In some cases, your order may be fulfilled by multiple suppliers. If this happens, you may receive separate shipments with different tracking numbers.
6. Shipping Restrictions
We are unable to ship to certain addresses due to carrier restrictions. These may include:
- P.O. Box addresses (if not supported by the shipping carrier).
- Certain international regions (please check with us if unsure about your location).
7. Shipping Delays
While we strive to fulfill and deliver your order on time, there may be unforeseen delays. These may include, but are not limited to:
- High order volume during peak seasons (e.g., holidays).
- Weather events or natural disasters.
- Customs delays or other regulatory issues.
- Delays from the shipping carrier.
If your order is delayed, we will notify you and do our best to resolve the issue as quickly as possible.
8. Customs, Duties, and Taxes
For international shipments, your order may be subject to customs duties, taxes, or other import fees based on the destination country. These additional fees are the responsibility of the customer. We encourage you to check with your local customs office for more information about any applicable duties or taxes before placing an order.
9. Address Accuracy
Please double-check your shipping address at checkout to ensure accuracy. We are not responsible for shipping delays or issues caused by incorrect or incomplete address information. If you realize you’ve made a mistake with your shipping address, please contact us immediately to correct it before your order ships.
10. Lost or Damaged Items
In the rare event that your item is lost or damaged during transit, please contact us as soon as possible. We will work with the supplier and the shipping carrier to resolve the issue, and we will provide you with assistance in filing a claim if necessary.
11. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:
- Email: contact@theshopyy.com